LIMITED WARRANTY

Thank you for choosing our EcorFloor® pre-finished hardwood flooring. Our products carry a thirty-year (30) wear warranty and a lifetime structural integrity warranty.  Under the terms of this warranty, BR Custom Surface agrees to, at its discretion, either replace or repair manufacturing defects of any product covered by warranty and subject to the following conditions and exclusions.

Structural Defects

Bamboo floors are manufactured from natural material.  Our lifetime structural integrity warranty covers any manufacturing defects and classification errors.  Manufacturing defects would include defects caused by improper milling, finishing, grading or assembling.  It also guarantees that this flooring will not warp, cup or buckle when properly installed and cared for.  The accepted industry standard of a 5% margin of imperfection shall not be considered a structural defect under the terms of this warranty.

Wear

The UV cured aluminum oxide based finish has a thirty year (30) limited wear warranty, from date of purchase, against flaking, peeling and wearing through for as long as the original purchaser owns the home.

Warranty Conditions

This warranty applies only to bamboo flooring that has been installed and used strictly and exclusively for residential purposes, not for commercial or industrial use.  In addition, the flooring must be installed in compliance with the installation and maintenance guide.

Warranty Exclusions

This warranty applies only to the original buyer and is nontransferable.  When making a claim, proof of purchase or a receipt is required.

The warranty against wear excludes any damage caused by water or use of wet cleaning tools.  Damage caused by lack of maintenance or negligence, marks or scratches from heavy blows, furniture, house pet's nails, high-heels, rocks, sand and other abrasives, along with lack of adequate prevention or protection and excessive environmental conditions are not covered under this warranty.  Also, worn flooring must cover more than 10% of floor surface.

Moreover, BR Custom Surface cannot guarantee its finish against fading due to normal wear. Discoloration from the sun is not covered under the warranty.  It is recommended to move furniture and area rugs periodically so that any changes in a floor's color will happen consistently.  To protect hardwood floors, it is recommended that felt pads, which should be cleaned or changed regularly, be placed under the bottom of furniture legs.  Rugs should be placed in doorways, high traffic areas and places where water may be a problem (i.e. sinks).

Wood expands and contracts with seasonal changes in temperature and humidity.  Even when properly installed slight gaps between boards may appear.  These are not covered under the warranty.

This warranty does not cover damage sustained during transport, storage, installation or by any other cause not expressly covered by the warranty as described herein.  This warranty does not cover labor costs or any other losses or expenses incurred as a result of a covered defect.  The responsibility of BR Custom Surface, under the terms of the warranty, is limited to replacing defective products or refunding the portion of the floor in question as covered under the warranty.

This warranty specifically replaces and excludes any other warranty in relation to our Products, including the legal warranty in jurisdictions where exclusion of such warranties may be provided for law.  Under no circumstances may the product buyer exercise any type of recourse whatsoever against BR Custom Surface except for conditions specifically provided for in this warranty.

For more information, please contact 1-866-208-8116 or email  This email address is being protected from spambots. You need JavaScript enabled to view it.

Click here to file a warranty claim